Announcements

Rutledge Resolves Data Breach Investigation of Sabre Hospitality Solutions

LITTLE ROCK – Arkansas Attorney General Leslie Rutledge, along with attorneys general of 27 states, entered into a settlement with Sabre Corporation that resolves an investigation into the 2017 data breach of Sabre Hospitality Solutions’ hotel booking system. The breach exposed the data of approximately 1.3 million credit cards. The settlement requires a payment of $2.4 million, of which the State of Arkansas will receive $166,962.56 and injunctive relief. The money will be used to fund civil law enforcement and consumer education efforts.
“Arkansans trust companies to keep their personal information safe and private and adhere to reasonable practices to safeguard their information. When a company does not do that, it will be held responsible,” said Attorney General Rutledge. “This settlement sends a message to companies across the country that they must maintain secure ways to protect sensitive material. Sabre Corporation is being held accountable and will be taking critical steps to ensure this does not happen again.”
Sabre Hospitality Solutions, a business segment of Sabre, operates the SynXis Central Reservation system, which facilitates the booking of hotel reservations. SynXis connects business travel coordinators, travel agencies, and online travel booking companies on one end to Sabre’s hotel customers on the other.
On June 6, 2017, Sabre informed its hotel customers of a data breach that occurred between August 2016 and March 2017, which the business had disclosed in a 10-Q SEC filing the month before. Notice to consumers was provided by the hotels, resulting in some notices being issued as late as 2018, and some consumers receiving multiple notices stemming from the same breach.
The settlement requires Sabre to include language in future contracts that specifies the roles and responsibilities of both parties in the event of a breach. It also requires Sabre to try to determine whether its hotel customers have provided notice to consumers, and to provide the attorneys general a list of all the hotel customers that it has notified. In addition, the settlement requires that Sabre implement and maintain a comprehensive information security program, implement a written incident response and data breach notification plan, implement specific security requirements, and undergo a third-party security assessment.
Joining Attorney General Rutledge in this settlement are the attorneys general of Vermont, Connecticut, Illinois, Alaska, Arizona, Florida, Hawaii, Indiana, Iowa, Louisiana, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Virginia, and Washington.
More information about security breaches, consumer protection, and protecting yourself from identity theft can be found at ArkansasAG.gov.
About Attorney General Leslie Rutledge
Leslie Carol Rutledge is the 56th Attorney General of Arkansas. Elected on November 4, 2014, and sworn in on January 13, 2015, she is the first woman and first Republican in Arkansas history to be elected as Attorney General. She was resoundingly re-elected on November 6, 2018. Since taking office, she has significantly increased the number of arrests and convictions against online predators who exploit children and con artists who steal taxpayer money through Social Security Disability and Medicaid fraud. Further, she has held Rutledge Roundtable meetings and Mobile Office hours in every county of the State each year, and launched a Military and Veterans Initiative. She has led efforts to roll back government regulations that hurt job creators, fight the opioid epidemic, teach internet safety, combat domestic violence and make the office the top law firm for Arkansans. Rutledge serves as co-chairs of the National Association of Attorneys General Veterans Affairs Committee, re-established and co-chairs the National Association of Attorneys General Committee on Agriculture and was the former Chairwoman of the National Association of Attorneys General Southern Region. As the former Chairwoman of the Republican Attorneys General Association, she remains active on the Executive Board.
A native of Batesville, she is a graduate of the University of Arkansas at Fayetteville and the University of Arkansas at Little Rock William H. Bowen School of Law. Rutledge clerked for the Arkansas Court of Appeals, was Deputy Counsel for former Governor Mike Huckabee, served as a Deputy Prosecuting Attorney in Lonoke County and was an Attorney at the Department of Human Services before serving as Counsel at the Republican National Committee. Rutledge and her husband, Boyce, have one daughter. The family has a home in Pulaski County and a farm in Crittenden County.

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